Managed IT Support

Managed IT Support Services

managed-it-support

 

technology-icon

Delivering Excellence In
Managed Technology

 cookie-cutters-icon

Cookie Cutters Belong In
Bakeries, Not IT Shops

 great-tools-icon

Great Tools + Great Techs = Long Term Managed Service Success

 managed-icon

If You Manage Your IT Services You Will Also Manage Your IT Costs

 

 

delivering-excellence

 

Delivering Excellence In Managed Technology

 

iTeam Technology has been professionally designing and servicing managed technology environments for over 20 years.

 

Long before the term “managed services” became synonymous with excellence in IT service delivery and far longer than most of our competitors have been in business.

 

Over this timeframe we have amassed a tremendous wealth of knowledge and practical “hands on” experience about what works, what doesn’t work, and what it ultimately takes to optimally monitor, administer and proactively support the needs of some of the NYC area’s most demanding client IT production environments.

 

We take great pride in the technical expertise, professional commitment and creative thinking that we bring to this process in every client IT environment that we service.

 

If your company is in need of a strong team to manage its technology operations look no further than iTeam Technology.  

 

We will craft a managed service delivery plan for your company that ideally meets both your operational and budgetary requirements and provides lasting business value for your organization.

 

 

MANAGED SERVICE PLANS: 

 

Bronze Plan – $750.00/Month

(5-10 User Office Environment) 

 

Services Included:

  • Server health and performance monitoring (1-2 Local or Cloud Servers)
  • Network infrastructure performance and availability monitoring (routers, firewalls, switches) Standard network security monitoring (daily firewall and security event log reviews)
  • Internet circuit availability and performance monitoring
  • Routine network administration, patch file installations and maintenance
  • Telephone & remote IT helpdesk support (5 Hours/Month)
  • User workstation maintenance and performance optimization (1-10 Workstations)
  • 5% discount off standard service rates towards all non-managed IT consulting and support services
  • Standard IT systems inventory and configuration documentation production and maintenance
  • SLA: Guaranteed first response within 1 Hour of notification for all mission critical events. 4 Hour guaranteed response for all non-mission critical events

 

Cookie Cutters Belong In Bakeries, Not IT Shops

 

Unlike many of our competitors who use the same managed service tools, processes and platforms across their entire client base to deliver their managed services, our managed service program development is uniquely tailored to the specific operational and budgetary requirements of every IT production environment we service.

 

Every component of every managed service program we develop for your company is carefully considered and designed around an informed understanding of how your business uses its technology resources to meet its operational objectives.

 

Once this knowledge base has been successfully acquired, the best technical tools and system management solutions for your company’s specific operational requirements are employed to deliver solid, sustainable and predictable IT service levels and performance benchmarks for your organization.

 

This process ensures that every client IT environment we manage gains exceptionally high network uptime ratios, optimal performance metrics and highly responsive end user support.

 

 

Silver Plan – $1,500.00/Month

(10-15 User Office Environment)

 

Services Included:

  • Server health and performance monitoring (1-2 Local or Cloud Servers)
  • Network infrastructure performance and availability monitoring (routers, firewalls, switches)
  • Standard network security monitoring (daily firewall and security event log reviews)
  • Internet circuit availability and performance monitoring
  • Routine network administration, patch file installations and maintenance
  • Telephone & remote IT helpdesk support (10 Hours/Month)
  • User workstation maintenance and performance optimization (10-20 Workstations)
  • 10% discount off standard service rates towards all non-managed IT consulting and support services
  • Standard IT systems inventory and configuration documentation production and maintenance
  • SLA: Guaranteed first response within 1 Hour of notification for all mission critical events. 2 Hour guaranteed response for all non-mission critical events

 

great-tools

 

Great Tools + Great Techs = Long Term Managed Service Success

 

It is a simple formula but one that is time tested and that works to provide you with assurance that when iTeam Technology is managing your business technology systems they are being properly and professionally administered 365/24/7.

 

The most important technical benefit to be gained by moving to a managed IT service model relates to the fact that in a properly managed IT environment very little is left to chance.  

 

All key operational metrics across all primary production environment systems are always known, measured and continuously optimized.

 

These systems are monitored and administered in real time so that if and when something in the environment should go wrong, the cause of the failure can be definitively isolated and preemptively remediated before it can cause unanticipated down time for your business.

 

Doing this reliably takes more than a set of good system monitoring utilities; it takes a highly trained team of IT professionals that know how to use these tools to consistently maintain vigilance on all meaningful network performance and security metrics that they report on.

 

 

 

Gold Plan – $2,500.00/Month

(20-25 User Office Environment)

 

Services Included:

  • Server health and performance monitoring (3-4 Local or Cloud Servers)
  • Network infrastructure performance and availability monitoring (routers, firewalls, switches)
  • Advanced network security monitoring (daily firewall and security event log reviews + real time security monitoring and intrusion prevention/detection)
  • Internet circuit availability and performance monitoring
  • Routine network administration, patch file installations and maintenance
  • Telephone & remote IT helpdesk support + 1 scheduled 4 hour on-site IT support visit per month (20 Hours/Month)
  • User workstation maintenance and performance optimization (20-30 Workstations)
  • 15% discount off standard service rates towards all non-managed IT consulting and support services
  • Standard IT systems inventory and configuration documentation production and maintenance + professional network schematic diagram production & maintenance
  • SLA: Guaranteed first response within .5 Hour of notification for all mission critical events. 1 Hour guaranteed response for all non-mission critical events

 

if-you-manage-your-services

 

If You Manage Your IT Services You Will Also Manage Your IT Costs

 

Another significant business benefit of moving to a fully managed IT service delivery model is that managed service plans are priced competitively and predictably based upon established formulas and standardized service cost models that take advantage of economies of scale.

 

In a typical managed service plan you will pay a single flat recurring monthly fee for all required system monitoring, maintenance and administration services + a discounted service block for all end user help desk support services. 

 

These two costs combined comprise your full monthly IT support expenditure for all required services necessary to completely administer and support your company’s entire IT production environment.

 

In most cases, the annualized cost for a managed IT service plan is substantially less than what it would cost to maintain a single full time internal IT professional on staff.  But with an iTeam managed service plan, you gain the benefits of an elite, multi-disciplinary team of seasoned IT professionals working together to ensure that the full spectrum of your company’s IT needs are met professionally at all times.

 

Platinum Plan – $3,750.00/Month

(30-35 User Office Environment) 

 

Services Included:

  • Server health and performance monitoring (4-6 Local or Cloud Servers)
  • Network infrastructure performance and availability monitoring (routers, firewalls, switches)
  • Advanced network security monitoring (daily firewall and security event log reviews + real time security monitoring and intrusion prevention/detection)
  • Internet circuit availability and performance monitoring
  • Routine network administration, patch file installations and maintenance
  • Telephone & remote IT helpdesk support + 2 scheduled 4 hour on-site IT support visits per month (30 Hours/Month)
  • User workstation maintenance and performance optimization (30-40 Workstations)
  • 20% discount off standard service rates towards all non-managed IT consulting and support services
  • Standard IT systems inventory and configuration documentation production and maintenance + professional network schematic diagram production & maintenance
  • SLA: Guaranteed first response within 15 minutes of notification for all mission critical events. .5 Hour guaranteed response for all non-mission critical events

 

Don’t see a plan that fits your needs?  

 

Please feel free to contact us to a design a managed service program precisely tailored to your company’s specific operational

and budgetary requirements.